Please read these carefully as they are the only conditions under which bookings are accepted by Latino Holidays.

Prices:

Latino Holidays reserves the right to vary the published prices due to currency exchange fluctuations or alterations in airfare, hotel or tour prices. The actual price at all times will be advised from Latino Holidays.

Payment Schedule:

Deposits for tours: A non-refundable deposit of A$200.00 per person is required to secure all confirmed bookings. This payment to be received by Latino Holidays within 7 days of booking confirmation.*

*This deposit may be a larger proportion of the purchase price as required by specific suppliers, and they will be advised at the time of booking.

Full Payment:

Full payment is required no later than 45 days prior to the date of departure. Full payment is required immediately on confirmation of all bookings taken less than 45 days from departure date. Full payment may be requested outside of 45 days from departure as required by specific suppliers, and they will advise at the time of booking. Failure to meet these payment requirements can result in cancellation of the booking without further notice, and appropriate cancellation charges applied.

Refunds:

No refund is available for cancellations after holiday package has commenced or in respect of any tours, accommodation, meals or any other services not utilised.

Service Fees

Amendment Fee:

Changes requested to confirmed bookings, will attract a fee of $40 per time. If documents have been issued, fees and policy for changes will vary depending on the contracted services.

Cancellation Fee:

Any cancellation should be in writing. Cancellation fee applies. The deposit is not refundable. Once full payment has been received, cancellation made 15-45 days prior to departure, 50% of full price will be refunded. No refund will be made for cancellation made within 15 days of departure, or after the tour has commenced. Any additional fees may be charged by your travel agent.

Pre-departure contact

Contact address/telephone number must be advised to your travel agent for the period 48 hours prior to departure in the event of last minute changes.

Travel Insurance:

Travel Insurance is highly recommended and is not included as part of the services. Enquire about travel insurance, if you would like a quote.

Health and Immigration:

Passengers should familiarise themselves with health, vaccination or visa requirements applicable in the countries they intend visiting. Passengers will be responsible for all exits, entry, health and other documents required by the laws of the country visited or even transited. Please note that the responsibility for passport and visa requirements are not those of Latino Holidays or that of your travel agent and they are not responsible for any loss or expense due to passengers failures to comply with the above. Passports must be valid for a minimum of 6 months after departure from most countries.

Law of contract:

The contract is governed in all respects by the law of the state of New South Wales and any action and any legal action arising under the contract shall be litigated only in the appropriate court having jurisdiction in the state except that certain consumer claims may be brought before the Consumer Claims Tribunal having jurisdiction in respect thereof in New South Wales or similar tribunals in other states or territories.

Our Responsibility:

Latino Holidays endeavours to do the best to ensure your arrangements are satisfactory. However they are not responsible for any loss, damage, injury, death, delay, expense, inconvenience or loss of enjoyment resulting directly or indirectly from any act, negligence, default or omission on the part of any person or corporation arising from any event beyond our control.

When Latino Holidays make bookings with the suppliers of travel, entertainment and accommodation facilities or services (the ‘suppliers’) they are acting as agents only and are not acting as the supplier of such services. The provision of those services or facilities is subject to the terms and conditions of the contract with the supplier and Latino Holidays will advise such terms and conditions, and the booking will be subject to them.

The standards of accommodation and other services are based on various factors, which are generally accepted indicative of a certain class. However, Latino Holidays does not respond or guarantee the standard, class or fitness for purchase of the accommodation or service. Latino Holidays does not accept any liability of whatever nature or the acts, omissions or default, whether negligent or otherwise, of those airlines, coach operators, shipping companies, hoteliers or other persons providing services in conjunction with your holiday.

Latino Holidays do not accept liability in contract or in tort (actionable wrong) for any injury, death, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control. This includes war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government, or any other authorities, accidents to or failure of equipment or industrial action (whether or not involving our employees and even though such action may be settled by acceding to demands of a labour group).

Consumer claims:

All claims should be lodged in writing within 30 days of your return to Australia, with supporting documentation.

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